Attention! Please, read this policy and rules carefully before you request or reserve your bouncy.
 

Cancellation Policy:

Deposits are ALWAYS non-refundable. You're placing the deposit to hold the unit, and we're telling everyone else that we cannot provide that unit to them for that day. Deposit are credited to the client upon cancelation as according to the rest of this section, see more information under the "Credit System" section of this page.

Cancellations one week or greater before the event are entitled to any money over the deposit amount.

Cancellations within 48 hours will require half of the event total be charged to the card. This is held as a credit for one year. See the "Credit System" section for more details.

Cancellations within 24 hours or less must have the full rental charged to the card. These funds are held as a credit. See the "Credit System" section for more details.

 

Weather Policies:

If it is raining the day of the party, you can decide to cancel, you will then be charged half to the credit card. This charge will be credited in your name. See the "Credit System" for more details.

If the event is projected for high winds, and you or Aj's Inflatable Events decide to cancel the event for safety, the same cancellation policy applies as listed under the "Cancellation Policy" section.

The rain will not hurt our equipment. We encourage you not to cancel due to rain as most times it is only scattered showers. If you are at the park we would offer exceptions.

The inflatable bouncy must be shut off if winds exceed 15 mph. No exceptions.

If it rains and winds are less than 15mph, you can leave the jumper up. Once the rain slows down or stops, wipe down the inside of the inflatable and let the kids back in. The kids do not care if it has rained - they just want to jump. Note: The vinyl gets very slippery when wet, so make sure it is dry.

If winds are more than 15mph the unit must be deflated.
 

 

Credit System:

You will have one full calendar year to use the funds with our company. Failure to use this credit with in a year, the money will be forfeited. 
Credits can be used to book an event in the future, but the reservation mst be created before the full calendar year span of time expires. Here's an example:

"Aj books a bounce house for January 2nd, 2025. He then decides he will have to cancel the event the night before due to a high wind forcast the following day. His invoice is paid for the full amount, according to the cancellation policies, and he has until January 2nd, 2026 to book an event. He calls on December 7th, 2025 to book his event. He books for January 2nd of 2027, and recieves his reciept with no charge."

Even though the event it oustside of the "one-calendar-year rule" it was still reserved before the credits expired.

If you don't believe that you will use the credit, it can be transferred with your permission to a friend or family member. Please notify the office via text or email who you would like the recipiant of the credit to be. Please include the recipiants first and last name, as well as the email address they plan to book with.
 

RULES TO ENJOY OUR PRODUCTS:

No sharp objects like a knives, scissors in any inflatable products such as bouncers and inflatable slides.
Please, remove glasses and shoes when you get on the products.
Keep less than 6 - 8 children inside of bouncy house at once.
No Silly String on any products. $500 fine when you use it on our products.
Not recommended for pregnant women. Could cause serious injury.
Only 2 people at a time are allowed at the top of a slide at once.
Concerning the 24 ft Dual Lane Slide, make sure to have someone watch to ensure the children are sliding correctly. Sliding from head could serious injury. We offer trained staff to watch over the kids at your event.
All inflatable products must shut off if wind exceeds over 15mph. No exceptions.
There must ALWAYS be someone supervising the bouncers. The most important duties of an attendant are limiting the number of kids in the inflatables at one time and making sure that the kids are all of similar size as well as following posted safety rules.
No more than two people should not climb at the same time.
When you climb water slide ensure to grab handles.

NOTE : If you have any questions regarding these above policies, please, call us at 480-507-5867.
Business hours: 9am - 5pm (MON - SAT)